Data Retention & Deletion

Retention schedule

Website enquiries — up to 24 months from your last contact with us, then deleted.

Job applications and resumes — up to 12 months, so we can consider you for roles that open later, then deleted. Ask and we delete sooner.

Kindly Join invitations — live for 12 months from the date of publish. After takedown, all files including photographs are permanently deleted within 60 days, unless renewed. Customers can request takedown and deletion at any time before that.

Trip Updates — recipient names and WhatsApp numbers are kept while the agency's account is active and deleted within 60 days of account closure. Message logs needed for service quality are kept no longer than 12 months.

Client project files — retained while you are a client and for 12 months after an engagement ends, in case you return or need a handover, then archived or deleted.

Invoices and accounting records — kept as long as tax law requires (currently 8 years in India), regardless of other requests, as the law obliges us to.

Requesting deletion

Email hello@tusglobal.tech from the address connected to the data, telling us what you'd like removed. We confirm within 7 days and complete deletion within 30 days, except where law requires retention (such as tax records) — in which case we tell you exactly what must remain and why.

How deletion works

Deleted means deleted from our live systems and, on the following backup cycle, from backups as well. Backups are retained for a maximum of 90 days, so complete removal from all copies occurs within 90 days of a deletion request.