Refund Policy

Project work — websites, branding, applications

Projects are invoiced 50% in advance, balance before launch. If you cancel before work has begun, the advance is refunded in full, less any third-party costs already committed on your behalf (such as domains, licences or stock assets). Once design or development has begun, the advance covers work performed and is non-refundable; you receive everything produced up to that point. The balance payment is only ever invoiced against completed work.

Monthly services — social media, managed IT

Monthly fees are payable in advance and are non-refundable once the service month has begun. Where a minimum contract period applies, it is stated in your agreement; after it, either side may end the service with one month's written notice. If we ever fail to deliver an agreed month of service, we make it good or refund that month — whichever you prefer.

Kindly Join invitations

If you cancel before design work has started, your payment is refunded in full. Once a preview has been shared with you, the fee is non-refundable — the work has been done — but we will revise the design within the agreed scope until the details are right. Renewal fees for keeping an invitation live beyond 12 months are non-refundable once the renewal period starts.

How refunds are paid

Approved refunds are returned to the original payment method within 7–10 working days. To raise a refund request, write to hello@tusglobal.tech with your invoice number.